Eight Principles of Quality Management - 3 - Involvement of People
Principle 3, the involvement of people, holds that people at all levels are the essence of an organization. Certainly their involvement is critical for success. Their abilities must be fully utilized for the benefit of the organization. Their innovation and creativity will further the efforts of the organization to meet its objectives. When they are accountable for their own performance and eager to participate and contribute to continual improvement, their efforts have maximum impact.
When people will accept responsibility for their own performance, identify areas to improve, and assume responsibility for their part in solving problems and helping the organization to improve, they can be trusted to do their part in the team efforts within the organization.
